How to Improve Your Hostel Reviews

Reviews can break or make your business. We see a huge rise in booking sites gets launch every year. Nowadays the reviews you get are extremely important as they play a crucial role to choose your hostel or another one. Whatever you do you cannot impress everyone and you may receive negative reviews from time to time. However, there are certain things o which people judge a hostel, here we provide some advice on what you should take care of if you wish to improve the opinion regarding your hostel.

Keep your hostel clean

Clean the dorms on the daily basis change your lines often and your mattresses should be replaced after a couple of years. No one likes to see the dust in their rooms and you have to keep it always clean. You should always take care of the rooms and eradicate bugs and pests.

Facilities

Provide genuine information on your listing profile and when a guest arrives they should get the same information they saw on the offer. Make sure to provide as much as shower cabinets as you can afford, the other thing you should take care of is to make your WiFi connection stable with a good enough speed.

Maintenance

Guest should not experience issues such as lack of hot water if your guest complains about a problem just fix it as soon as possible. Make sure that every little annoying thing gets fixed. Good plumbing and maintenance are very important. Lubricate the hinges if doors squeak, change the locks if broken.

Safety and security

Guests should be provided with an individual door key as they don't follow the strict times to return the hostel. Everyone should also have a locker with a lock to protect their laptops, cameras, mobile phones. Maintain a strict security and follow strict rules on not entering a male guest into a female dorm.

Staff and Atmosphere

Always make sure that your staff is always friendly and helpful. Hire people who have a genuine interest in helping your guests. Make an effort of providing a friendly atmosphere and play some cheerful music in the common area. Music is a great way to chat, provide your common area with two or three guitars to help your guests make friends with each other.